Shipping policy

Effective Date: 1/25/25

Thank you for choosing Zro Mercantile! We strive to deliver your orders as quickly and sustainably as possible. Please review our shipping policy below.

1. Processing Time

  • All orders are processed within 1-3 business days (excluding weekends and holidays).

  • If we experience a high volume of orders, processing times may be slightly delayed. You will be notified of any significant delays.

2. Shipping Rates & Delivery Times

We offer the following shipping options:

  1. Standard Shipping:

    • Delivery Time: 5-7 business days

    • Rate: Calculated at checkout

  2. Expedited Shipping:

    • Delivery Time: 2-3 business days

    • Rate: Calculated at checkout

  3. Free Shipping:

    • Available on orders over within the U.S.

3. International Shipping

  • We currently ship to the following countries: [Insert list of countries or regions].

  • Delivery times for international orders vary based on location and customs processing. Estimated delivery: 7-21 business days.

  • Customs, Duties, and Taxes: Zro Mercantile is not responsible for customs fees, duties, or taxes applied to international orders. These charges are the buyer’s responsibility.

4. Order Tracking

  • Once your order ships, you will receive a confirmation email with a tracking number.

  • Use the provided tracking link to monitor your shipment’s progress.

5. Shipping Restrictions

  • We do not ship to P.O. boxes, APO/FPO addresses, or restricted areas.

  • Certain products may have regional shipping restrictions due to regulations.

6. Lost, Stolen, or Damaged Packages

  • Zro Mercantile is not responsible for packages lost or stolen after delivery. Please ensure you provide a secure delivery location.

  • If your order arrives damaged, contact us within 7 days with photos of the item and packaging. We will assist with a replacement or refund.

7. Delays

Shipping delays may occur due to unforeseen circumstances (e.g., weather, carrier issues, or customs). While we strive to ensure timely delivery, these events are beyond our control.

8. Contact Us

For questions or concerns about your shipment, please contact us at:

Email: ZroMercantile@Gmail.com