Refund policy

Thank you for shopping at The Zero Mercantile!
We stand behind the quality of our eco-friendly products and want you to love your purchase. If something doesn’t meet your expectations, we’re here to help.

Returns

• Eligibility: Items can be returned within 30 days of delivery, provided they are unused, unwashed, and in their original packaging.
• Non-Returnable Items: Due to hygiene and sustainability considerations, the following items are not eligible for return:
  • Final sale items
  • Personal care products
  • Customized or personalized items
• Return Process:
  1. Email us at [insert your email] with your order number and reason for return.
  2. Once approved, you’ll receive a prepaid return shipping label.
  3. Send the item back using the label provided.

Refunds

• Refunds will be processed to the original payment method within 5–7 business days of receiving the return.
• Original shipping costs are non-refundable.

Exchanges

• Need a different size or color? No problem! Follow the return process above, and we’ll send your exchange as soon as we receive the original item.

Damaged or Defective Items

• If your item arrives damaged or defective, please contact us within 7 days of receiving it with photos and a description of the issue. We’ll replace it or offer a full refund.

Sustainability Promise

• To reduce waste, we encourage exchanges over refunds and provide tips on how to donate or repurpose items that don’t work for you.